3 lessons the NFL could learn about crisis communications

The National Football League has a serious brand problem. The perception of the league has been tarnished by a number of bad moves and it’s getting worse as the days go by.

Since even before the 2012 season began the NFL front office has been making decisions that have been affecting its perception – conflict over benefits for former players, a 132-day lockout of the players, and now locking out the referees.

The latest hit to NFL brand was the final play during Monday Night Football Sept. 24 between the Seattle Seahawks and the Green Bay Packers. A clear interception of a Hail Mary pass should have ended the game in favor of the Packers but replacement referees claim a simultaneous catch and awarded a touchdown to the Seahawks, and the victory.

The reactions were swift and angry from fans, players, and the media. Read more of this post

Message to the front office: Integrate the new with the old

There are still businesses and managements out there that don’t see the value of social media in their strategic plans. And no matter what statistic, value proposition to the consumer, or competitive edge you site, your CEO will not even open the door a sliver to see what’s on the other side.

It’s a frustrating prospect to see your competitors keeping up with technology and relevant communications avenues while your business or management continues to use the tactics they have always done before, and fall behind.

The fact is social media is here, and is here to stay. It is not a passing fad. Read more of this post

Diversification: It’s not just for your portfolio

Operating your communications program in silos is a bad idea. But the death spawn of this shortsightedness is putting all your eggs in one basket; operate in a vacuum; living in a bubble – whatever you want to call it.

I know it seems crazy (who would do something like this?), but it does happen. When it does, it creates a business environment that is doomed to failure.

If there’s only one way for people to interact with your business, you are really asking a lot from a potential customer to find out about your products and services. It’s like using one finger to pick up a spoon. It may be possible, but why put yourself through all that extra effort when you have four more that can make the job so much quicker, easier, and effective? So make it easy for people to find you where they are looking. If you’re not, you can bet on it that a competitor is and that customer is likely going to find them first. Read more of this post

3 techniques to better public relations

There is something wonderful we can learn from the folks at the National Center for Family Literacy and its educational website Wonderopolis. I’m not talking specifically about the daily wonders posted (even though those are great too) but the effective ways they communicate with the people who visit.

Take a look at any of the posts produced at Wonderopolis and you’ll see well thought out wonders presented and several comments from readers who share their personal experiences or thank the Wonderopolis team for piquing their interest and increasing their knowledge.

And after reading several posts, and the comments left, there is a great lesson Wonderopolis can teach businesses and PR pros – the right way to handle public relations, and how to be social. Read more of this post

Ohio water park angers breastfeeding moms, lets them take over its Facebook page

Silence is golden … at the movies. In social media it’s like shooting your business in the foot.

Over the weekend, a Columbus, Ohio news station ran a story of a woman told to stop breastfeeding her child while at a local indoor water park. The story made it over to Facebook and soon the very vocal breastfeeding community went in droves to the Fort Rapids Indoor Waterpark Resort page to tell them their displeasure with the business’ decision.

First, the water park ignored the news’ request for comment, then it ignored its Facebook page for 49 hours letting hundreds of negative comments and exclamations of lost business pour in with zero response. Read more of this post

Public relations definition has a PR problem

If you had an elevator ride to explain your profession or industry to a stranger, how would you tell it?

Would you tell the most interesting / exciting / engaging parts of what you do, or would you give your elevator passenger a robotic, jargon-filled rendition that is likely to confuse and make eyes glaze over?

For us communications professionals who work with the media, formulating succinct and interesting sound bites is a regular part of the job we do for our clients/organizations. And this is a valuable skill to have when speaking with any other person who you want to educate and keep interested in your organization or what your role is at that organization.

So when I read the three proposed definitions the Public Relations Society of America wants its members to choose from, I was confused. Read more of this post

Follow

Get every new post delivered to your Inbox.