Diversification: It’s not just for your portfolio

Operating your communications program in silos is a bad idea. But the death spawn of this shortsightedness is putting all your eggs in one basket; operate in a vacuum; living in a bubble – whatever you want to call it.

I know it seems crazy (who would do something like this?), but it does happen. When it does, it creates a business environment that is doomed to failure.

If there’s only one way for people to interact with your business, you are really asking a lot from a potential customer to find out about your products and services. It’s like using one finger to pick up a spoon. It may be possible, but why put yourself through all that extra effort when you have four more that can make the job so much quicker, easier, and effective? So make it easy for people to find you where they are looking. If you’re not, you can bet on it that a competitor is and that customer is likely going to find them first. Read more of this post

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